Refund Policy
Please read our refund policy carefully before purchasing any course on Gurukul.
Refund Policy for Gurukul by Definedge — covering general policy, eligibility, non-reflective purchases, non-refundable scenarios, and contact information.
Introduction
Last Updated on 22 December 2023
We are Gurukul by Definedge (“Company,” “we,” “us,” “our”).
We operate as well as any other related products and services that refer or link to these legal terms (the “Legal Terms”) (collectively, the “Services”).
You can contact us by email at [email protected] or by mail to Definedge, 3rd floor, Ambashish, Plot no. 3-4, Lane number 9, Pakharbag, NDA Pashan Road, Bavdhan, Pune, Maharashtra 411021, India.
This document outlines our Refund Policy in reference to our courses or any material available on this website.
Table of contents
General policy
We do not primarily offer any refunds for any of the courses purchased through this website.
Refund eligibility
Refunds are provided only under specific cases and will be determined through due discussion.
Non-reflective purchases
If a purchased course is not reflected in your account, please contact us at [email protected].
We will evaluate the situation and, if necessary, offer the same course, an alternate course, or a refund.
Non-refundable scenarios
No refunds will be offered on the courses, if:
- Any portion of the course has been consumed or downloaded before the refund request.
- Multiple refunds requests have been made for the same course.
- Excessive refunds are requested by an individual user.
A user’s account has been reported, banned, or course access disabled due to a violation of our Terms of Service Guidelines.
The courses have been purchased through third-party sales or promotions, such as through other platforms or sites that offer our courses.
Contact us
For any refund-related queries or requests, users can reach out to us at [email protected].